FAQs
HOW LONG WILL MY ORDER TAKE?
WE AIM TO DISPATCH YOUR ORDER WITHIN 2 WEEKS. AFTER YOUR ORDER HAS BEEN DISPATCHED, FOR THE NETHERLANDS ORDERS IT COULD TAKE UP TO 3-5 WORKING DAYS FOR YOUR ORDER TO ARRIVE. FOR INTERNATIONAL ORDERS, IT CAN TAKE UP TO 28 DAYS FOR YOUR ORDER TO ARRIVE.
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WHAT TO DO IF I HAVEN'T RECEIVED MY ORDER AND MY TRACKING NUMBER ISN'T WORKING?
NOT ALL PRODUCTS ARE SENT WITH A TRACKING NUMBER. IF YOU HAVEN'T RECEIVED YOUR ORDER WITHIN 2 WEEKS FOR THE NETHERLANDS AND 28 DAYS FOR INTERNATIONAL ORDERS, PLEASE E-MAIL US SO WE ARE ABLE TO LOOK IN TO THIS FOR YOU. PLEASE INCLUDE YOUR FULL NAME, E-MAIL AND ORDER NUMBER.
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WHAT SERVICE DO YOU USE FOR YOUR ORDERS?
WE SHIP ALL OUR PARCELS IN THE NETHERLANDS USING POSTNL AND INTERNATIONAL ORDERS ARE HANDED OVER TO THIRD PARTY POSTAL SERVICE OF A SPECIFIC REGION/COUNTRY.
DO YOU ACCEPT RETURNS OR SIZE EXCHANGES?
NO. OUR RETURN AND REFUND POLICY WILL DIVERSE PER DROP. FOR DROP 1 DUE TO THE NATURE OF THE PRODUCT AND HYGIENE REASONS, EXCHANGE AND RETURN IS NOT ACCEPTED.
CAN I CANCEL OR MODIFY MY ORDER ONCE IT HAS BEEN PLACED?
CANCELLATIONS AND MODIFICATIONS ARE NOT POSSIBLE ONCE THE ORDER HAS BEEN PLACED. IT IS YOUR RESPONSIBILITY TO ENSURE THE CORRECT ITEM HAS BEEN ORDERED TO THE CORRECT SHIPPING ADDRESS BEFORE YOU PLACE THE ORDER. ONCE THE ORDER IS PLACED, OUR WAREHOUSE IMMEDIATELY BEGIN TO PROCESS THEM AND ARE NOT ABLE TO ACCEPT ANY CHANGES.
WHAT HAPPENS IF MY PARCEL IS RETURNED TO YOU BEFORE I HAVE RECEIVED IT?
IF YOUR ORDER HAS BEEN RETURNED TO US FOR INSUFFICIENT/INCOMPLETE ADDRESS, WE WILL TRY OUR BEST TO CONTACT YOU. IF INTERNATIONAL ORDERS ARE RETURNED THEY CAN INCUR A FEE TO BE RESHIPPED. IF WE DO NOT GET A REPLY FROM YOU WITHIN 7 DAYS WE WILL REFUND THE ITEM/S ONLY.
I DIDN'T RECEIVE A CONFIRMATION EMAIL?
DON'T WORRY! JUST EMAIL US OVER THE FULL NAME AND EMAIL YOU THINK YOU USED WHEN ORDERING AND WE CAN RESEND THE CONFIRMATION EMAIL.
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WHY WAS MY ORDER REFUNDED?
ORDERS CAN AND WILL BE REFUNDED IF THEY ARE FLAGGED BY OUR SYSTEM AS BEING POSSIBLY FRAUDULENT ORDERS. THE MOST COMMON REASON IS THAT CUSTOMERS PLACE AN ORDER USING A PROXY INTERNET CONNECTION. ANY ORDERS PLACED USING A PROXY INTERNET CONNECTION WILL AUTOMATICALLY BE FLAGGED AND REFUNDED.
PLEASE DO NOT USE PAYPAL ECHECK WHEN PAYING FOR YOUR ORDER. THIS MEANS YOUR ORDER PAYMENT WILL BE SET TO 'PENDING' AND WE WILL BE UNABLE TO FULFILL YOUR ORDER UNTIL THE PAYMENT HAS COMPLETED. THIS CAN TAKE WEEKS WHICH IS WHY WE WILL BE REFUNDING ALL ORDERS THAT ARE SET TO PENDING.
LET US HELP YOU!
IF WE ARE DEALING WITH YOUR REQUEST/ENQUIRY COULD YOU PLEASE REPLY TO EMAILS ON THE SAME THREAD AS THAT WOULD HELP US SOLVE ANY PROBLEMS YOU MAY HAVE MUCH FASTER.
ON OUR CONTACT FORM, PLEASE USE YOUR ORDER NUMBER OR FULL NAME AS THE SUBJECT TO ENSURE THAT YOUR REQUEST CAN BE DEALT WITH AS QUICKLY AS POSSIBLE.